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YIELD
Hospitality Advisory
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The Diagnostic

See your venue the way the numbers see it.

The Yield Audit is a structured, 100-criteria assessment across 7 operational domains. The output is a Yield Score out of 1000, a priority-ranked action plan, and a consultant briefing that tells you exactly what to fix first.

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What the Audit delivers

DeliverableDetail
Yield Score /1000Composite score across all 7 domains
Domain breakdownScore and band (Critical → Benchmark) for each of D1–D7
Priority IndexEvery domain ranked by impact — tells you what to fix first
Perception Gap reportWhere your view of the business diverges from what the audit found
17-slide client reportBuilt in Canva — domain-by-domain findings + Yield Plan
Verbal debrief70-minute session covering findings, priorities, and next steps
Service triggersClear recommendation for which Sharpen modules (if any) apply
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Four phases. One clear output.

01

Owner Intake

Before the walkthrough begins, you complete a structured intake form covering your business context, goals, and your own perception of each operational domain. This creates the benchmark that the audit measures against.

02

Team Interviews

A structured conversation with 2–4 key team members. Not a performance review. A calibration exercise that surfaces the gap between what management believes is happening and what the team is experiencing.

03

Walkthrough Audit

The live assessment. 100 criteria across 7 domains scored 1–10 by Christopher during an on-site visit. Photos are taken as evidence. The scoring is not subjective — every criterion has a defined standard.

04

Data Review + Report

All four data sources are reconciled using the Triangulation Engine. The Yield Score is calculated. The report is built. The debrief is scheduled.

What gets audited

100 criteria across 7 operational domains. Every criterion has a defined standard — scoring is not subjective.

D1 · Menu Design
15 criteria

Menu structure, pricing architecture, GP analysis, dish performance

D2 · Cost Control
15 criteria

Food cost %, waste, purchasing systems, supplier terms, stocktake

D3 · The Standard
14 criteria

SOPs, training consistency, service delivery, quality control

D4 · People & Roster
15 criteria

Labour %, roster design, casual/permanent mix, compliance

D5 · Capture & Marketing
14 criteria

Review management, digital presence, repeat visit rate, local visibility

D6 · The Room
14 criteria

Atmosphere, layout efficiency, covers per hour, guest experience

D7 · Compliance
13 criteria

Food safety, RSA (if licensed), record keeping, legal obligations

FOUNDATION OVERRIDE: If D7 Compliance falls below 40% in the walkthrough, it is forced to Priority Rank 1 regardless of other scores.

The only number that tells the whole story

Most audits return a list of observations. The Yield Score returns a number — and a ranked, weighted prioritisation of what that number means in action. The score is calculated using the Triangulation Engine, which weights four data sources:

SourceWeightWhat it captures
Walkthrough scores40%What the auditor observed
Owner Flag20%What the owner rated in their own assessment
Team Flag25%What team interviews revealed
Perception Gap15%The delta between owner and auditor view
Score Bands
Benchmark891–1000Exceptional standard
Strong751–890Solid with defined gaps
Functional601–750Adequate — margin leaking
At Risk401–600Intervention required
Critical0–400Structural failure — immediate action

Investment

Audit typeInvestment (excl. GST)
Single venue, standard$2,500
Single venue, licensed (RSA domain active)$3,000
Single venue, complex / large footprintUp to $5,000

Payment: 50% on engagement · 50% on report delivery

Timeline: Walkthrough within 5 business days of intake · Report and debrief within 7 net delivery days

Ready to see the number?

Book a discovery call. The conversation is 20 minutes. Christopher will confirm whether the Audit is the right starting point, or whether the Health Check makes more sense first.

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